Terms and Conditions
The general sales conditions described below (the General Conditions) govern only the contractual relationship between any user of the Web page (hereinafter referred to as "User" or "You") and the seller, which is the corporation VEVAV3X sl registered offices: C/ Dels Franciscans nº2 7º i, 12500 Vinaròs (Castellón, SPAIN). CIF: B-12866265
These general conditions of sale are the only applicable and replace all other conditions, except for prior express written cancellation. In the case of doubt, error or omission it will always prevail the version in Spanish language of the web page. Our shop may occasionally modify the terms of its general conditions, so it is advisable that they be read at each visit the website (hereinafter "Portal"). Every purchase on the portal is governed by the general conditions applicable on the date of the order. We believe that once you have placed an order, will be accepted without our terms of sale after having read them.
Accessing the Site, you agree to abide by the Terms and the rules of use contained therein.
Customer shall make only once discharged from the service. The high require prior registration and use of username and password that will be selected by the customer at the time of registration.
The customer service is responsible for the custody of the key/s access and undertakes to take the necessary measures to prevent unauthorized use or knowledge of those. The client undertakes to exonerate Citrus & Life of any responsibility that was required by unauthorized or fraudulent and the key/s access when such circumstances have occurred for breach of the obligations of custody and security quoted key / s by the customer.
To this end, the customer guarantees the authenticity and veracity of all data communicated by filling the form/s subscription. The user agrees and responsible for maintaining all the information provided to date to complete the hiring process.
The high in customer service will create a web account where you can make, among other steps, tracking your order, change or check your data, and gain time to place a new order, and you will not have to enter data in each future visit.
Once registered will receive an email with confirmation of your registration, it is essential that your email address is a correct address.
Opening the session as a user on our website or through our Customer Service / Contact Center (phone +34 964 826 523), you can check product availability, order status, delivery, etc. and answer any questions about the purchase.
Being perishable items, prices can fluctuate in order to adjust to market changes weekly may change some or all of the existing prices. Regarding the price / weight ratio is important to know that the weights expressed in kilograms are always approximate, being measured at the time of packaging. To peninsular Spain: prices offered, take including taxes, fees for shipping and handling. (See below prices for Balearic Islands, Portugal and other European Union).
Make an order
We offer the following modality for ordering our citrus:
Online at our website: www.citrusandlife.com (24h / day, every day).
Our online store pays great attention to the information on the essential characteristics of products through detailed descriptions of their characteristics and properties, inserting photographs illustrating the products sold.
The sale prices listed on the site are in Euros. VAT is included in these prices. The shipping cost is included in the prices listed on each fruit the web both Peninsular Spain and the Balearic Islands.
The shipping service costs of seedlings are borne by the user and added to the total amount of the selected products. You will be notified of such costs before confirming the order and complete the hiring process.
It should be noted that orders will be shipped within the limits of available stock.
If the products are not in stock or are not in season, it should not be able to be purchased by the user.
If any of the products you order is not available, we will offer our available product(s) with most similar quality and/or price as a replacement product.
Shipping method and delivery
Products purchased on our website may be sent to most of the European territory.
The order will be sent to the address indicated at the time you made your purchase, to Peninsular Spain and Portugal with a 24h service, sending the same day if the order is made Monday to Wednesday before 12:00 pm, and for orders later than 12 pm we use to send the following working day.
To send an article it should indicate "In Stock" and/or "Available" when ordering.
The time between placing the order and the date of first delivery attempt by the carrier at the address specified in the order, will be allways orientative and in working days. You will be informed with the shipment data, delivery Company and shipping number to make the tracking in the shipping company website.
We make every effort to respect the transit days listed on the site. However, we are not responsible for the consequences due to a shipping delay or a packet loss caused by persons outside the contract of carriage, by you or them or for reasons unforeseen or insurmountable force majeure. Furthermore, the method of payment chosen may affect delivery. On the other hand, deliveries are also subject to non-holiday weekdays and local weather conditions (rainfall in particular): no wet fruit or plants shipping to avoid risk of rotting.
We advise you to ckeck that everything is OK with your order and the packaging is in good condition, then sign with reservations and indicate by hand in the delivery note of the carrier if you found any abnormality upon receipt. When you open the package, if you find that the items delivered do not conform to your order or are damaged, please take pictures and contact our Customer Service in the following 24h.
More information: www.citrusandlife.com/en/content/1-Shipping-and-Transportation
Accepted payment methods and transaction security
In Citrus & Life Citrus eShop we accept the following forms of payment:
- Cash deposit / Bank transfer
You can make a bank transfer with the following details:
Quantity: (Introduce here the total amount in Euros)
Owner of the account: VEVAV3X, S.L.
IBAN/Account number to make the deposit: ES 76 2100 7621 1902 0002 7667
BIC (International Bank Identification in the SWIFT system): CAIXESBBXXX
In the bank: CAIXABANK
Please, indicate the number of your order (usually composed of letters), to award the payment.
- Secure credit card or VISA / MasterCard / Euro 6000 debit payment: Visa and MasterCard have developed a system for secure online payments. The Citrus & Life platform is attached to this security protocol so that, once selected products purchased and entered the card number, a window that asks Issuer identification opens. This window is beyond the control of Citrus & Life It is the responsibility of the Issuer any issues that may arise with it, should contact such entity if it were in this situation. In compliance with the PCI DSS (Data Security Standards of the Payment Card Industry), your bank details are encrypted in a secure platform that meets the latest technology for encryption and authentication.
- PayPal: Being able to use your card without being registered. The card information or bank account never shared, and purchases can be protected without limit of amount.
Incidents and Returns
In accordance with Article 103 of Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users, approving the right of withdrawal it is not applicable to treat hiring perishable goods can deteriorate or expire rapidly.
However, if incidents occur, they will be analyzed individually. The buyer, with cause in the poor condition of the product purchased, may exercise its right of return thereof and in order to establish the reason for the return, you must send a picture to contact firstname.lastname@example.org email within 24 hours following receipt. the return of the order will be accepted only in the following cases:
Delivery contents into disrepair. Upon receipt of the image sent by the buyer, and verified the information and, if necessary, order in source images, the contact center will contact the buyer to confirm whether you want a new order or refund the money. If desired a new order, the contact center will contact the producer and asked to submit a new order. If want the money back, the appropriate procedures with the same payment method used is performed.
Error in the order. After checking the image sent and compared with the order information, the contact center will contact the buyer to confirm whether you want the original order or refund the money. In case you wish the original request sent back East. In this case, the producer is not entitled to the settlement of this second request. If want the money back, the appropriate procedures with the same payment method used is performed.
In both cases, it may happen that due to the timing of the offer, once the incidence, Citrus & Life does not have the original products occurs. If the buyer want to replace the order in bad or wrong, and Citrus & Life does not have these products, they shall be replaced by similar products previously notifying the client.
IMPORTANT NOTICE: THE MERCHANDISE THAT WE COMMERCIALIZE IS PERISHABLE AND WE CAN NOT BE RESPONSIBLE FOR MAJOR CAUSES OR OTHER THAN OUR WILL, AS THE CONDITIONS OF TRANSPORTATION. IF WE DO NOT DELIVER YOU THIS MATERIAL DUE TO THE UNAVAILABILITY OF IT, OUR LIABILITY IS LIMITED TO THE REFUND OF OUR INVOICE PAYED AMOUNT.
Litigation and responsibilities
Our shop is not liable for non-fulfillment of these conditions in case of force majeure and in the absence of the client or unpredictable done by a person outside the contract.
Remember that it is advisable to keep a copy of the data contained in the products purchased. Our shop is not responsible for any loss of data, files or, in general, any damages resulting from a failure of backup by the user of the information contained in the products purchased.
Protection of personal data
The personal data that the user has to provide are essential for sending orders, writing invoices and warranty contracts. The absence of these data will result in the automatic cancellation of orders. By registering on the Website, You agree to provide valid personal data. The fact provide false or incorrect information it is contrary to these General Terms and Conditions of Use present on the site.
Regarding personal data, the user can at any time, exercise their rights of access, rectification, cancellation and opposition, in accordance with European texts and national laws in place (article 34 of the law of January 6, 1978) written making the request via our Customer Service.